Order Management

Reprints, rush jobs, holds, cancellations, and status changes.

How do I handle a reprint?

How do I mark a job as Rush or Hot Rush?

How do I put a job on hold?

Can I move a job back to a previous status?

How do I cancel a job?

How do I track where every job is in production right now?

What happens to a job's history when I change its status?

How do I handle a job with multiple garment types or size breaks?

How do I handle a same-day or last-minute rush order?

How do I manage orders that come in through different channels — email, phone, web form, walk-in?

Art & Approvals

Artwork submission, mockup approvals, revisions, and declined art.

What happens when a customer approves their artwork?

What happens when a customer declines their artwork?

How do I send a mockup to a customer for approval?

How do I handle a customer who wants changes after approving art?

Can I require approval before a job moves into production?

What if a customer never responds to the approval email?

Can customers approve artwork from their phone?

How do I track Pantone or PMS color specs on a job?

Customer Communication

The customer portal, order tracking, messaging, and self-service.

How do I give a customer a way to check their order status without calling?

Can customers upload their own artwork?

How do I message a customer about their job?

What do customers see in the portal?

Can I send SMS updates to customers instead of (or in addition to) email?

Invoicing & Payments

Creating invoices, handling payments, partial payments, and overdue accounts.

How do I send an invoice to a customer?

How do I handle a partial payment?

What happens when a customer pays online through the portal?

How do I handle a customer who hasn't paid?

Can I apply a discount to an invoice?

How do I track which jobs are profitable and which aren't?

Production Workflow

Scheduling, screen room, press runs, reprints, and shop floor management.

What's the recommended workflow for a new job, start to finish?

How do I handle jobs with multiple print locations?

How do I schedule jobs so I don't overbook my press?

How do I handle garments received from the customer or supplier?

Can multiple team members update jobs at the same time?

How do I print a work order to send to the press floor?

How do I handle a job where something went wrong and needs a reprint?

How does the production queue handle jobs with multiple print locations?

How do I record underbase, flash cure, or special press notes on a print location?

Getting Started

First-time setup, team onboarding, and shop configuration.

What should I set up first when I get started?

Can I customize the job status names for my shop?

How do I import my existing customers?

How do I set up pricing tiers for different customers?

How do I give my team different levels of access?

Is Kontraktr a Printavo alternative?

How long does it take to get fully set up?

Pricing & Quoting

How to price jobs, set screen fees, quote rush work, and protect your margin.

How do I price a screen printing job?

What should I charge for screen setup fees?

How do I quote a rush job without cutting into my margin?

How do I handle minimum order quantities?

How do I estimate the cost of a job before I quote it?

Integrations & Tools

QuickBooks, Gmail, Google Drive, mobile access, and third-party tools.

Does Kontraktr sync with QuickBooks?

Can I connect Gmail to Kontraktr?

Does Kontraktr work with Google Drive?

Can I use Kontraktr on a phone or tablet on the press floor?

Full documentation

Deep-dive guides for every feature — scheduling, automations, invoicing, the production queue, and more.

Read the docs

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